We had sold our house in Rockwood with Com Free. We have used real estate agents in the past but because of the horrible experiences we would never deal with agents again. We sold a few homes so we were familiar with many agents as well as how they operate. The experiences left us with very bad feelings toward all agents and brokerages.
My husband and I began looking for homes on our own in the Mississauga, Milton and Burlington areas. We went to open houses and talked to the listing agents during our search. We didn't fancy any agent because we were just passing in and would be forgotten like all the rest. Every agent we dealt with had the same attitude and didn't care about us and what we needed. This just proved our point once more about how agents only care about the sale not the customer.
One sunny day in Milton We went through an open house. The agent on duty was Mr. Troy Hoogendoorn. He introduced himself to us and began asking us what our thoughts were on the house being sold. Through conversation he gave us his card and took down our email address to send us listings we may be interested in. I already had a collection of cards and my email address was given to many agents but I never received any emails. We took Mr. Hoogendoorn's card and added it to the pile thinking it was another disappointment.
It wasn't long before we came home that WOW I had received an email right away from Troy regarding listings on homes. A day hadn't gone by and I started receiving emails. Shortly after Mr. Hoogendoorn called to see if there was anything we would like to see. He had kept us informed and up to date with the real estate market.
Mr. Troy Hoogendoorn is one the nicest genuine agents we have ever dealt with. We are aware that he is a new agent but there are agents who have been around who need courses in customer service and etiquette!
Mr. Hoogendoorn has been helpful, kind, thoughtful and should be rewarded for his excellent customer service.
We purchased a home through Troy in Burlington and are so happy to have met a great agent like Troy. He went that extra mile and even came by the day we took possession of our home to congratulate us. He has gone to much effort and there are no words to describe how happy we are to have dealt with Troy. He won us over again and the next time we sell or buy we are going to use Troy as an agent as well as tell everyone we know to contact Troy Hoogendoorn for excellent genuine customer service.
Please reward Mr.Hoogendoorn for his outstanding customer service. I hope he gets recognized for his hard dedicated work because he deserves it! Tell him to keep up the good work and we will be recommending Troy to everyone we know.
Jeff and Anna
Just wanted to say THANK YOU for all your work and patience. Thank you for helping us find our new HOME!!
We met Troy at an open house months before me moved to Canada from Scotland. During the time prior to our move we relied on Troy's knowledge and expertise as we tried to narrow down our search for a location to settle into. Once we arrived in Canada Troy quickly provided us with multiple options that met our requirements and we cannot thank him enough for all the hard work and effort that he put in to us finding the right house - we had a lot of specific requirements. The house we are living in right now is perfect for us and our two dogs. We couldn't be happier with the service we received from Troy and will happily recommend him to anyone who is looking into buying or leasing a property.
Neil and Maria
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